Delivery information.

EZY-HOP are committed to providing an exceptional delivery service. All in stock items will be despatched the following working day from when your order is placed. We run a tight ship, but if for any reason we have a stock issue after you have placed and paid for your order we will provide you with an estimated lead time and expected delivery date. If you decide you don’t want to wait for your order we will refund you in full.

All of our products are priced to include VAT and the cost of delivery to all UK mainland addresses. If your order is to be delivered to an address outside of the UK mainland (Scotland, Scottish Islands, Northern Ireland, Republic of Ireland, Isle of Man, Isle of Wight, Jersey or Guernsey) please call us on 07773959570 so that we can provide you with the most competitive delivery price. If you place your order to an address outside of the UK mainland without contacting us first, we will call you shortly after you place your order to inform you if an additional delivery charge is required.

EZY-HOP’s delivery company tracks all orders, and a clear signature is required upon acceptance of goods. Our delivery company will attempt to re-deliver your order a maximum of 2 additional times after the initial delivery date. Failure to accept and sign for the goods will result in extra charges which will be deducted from the total cost of the order and the balance will then be refunded. All refunds can take up to 5 working days to complete. Our delivery company have been instructed NOT to leave any goods without a signature.

shipping times

All orders are despatched the following working day after an order is placed and are delivered within 2 working days from despatch.

If you would like to request a Guaranteed Delivery Date, Next Day Delivery or a Saturday Delivery before 12pm then please call us before or after placing your order or mention this to us when you place your order over the phone. In some cases an additional delivery charge may apply.

rest of the world

We do not offer deliveries to any other countries as standard but if you would like to place an order to be delivered to a different country, please email us with your enquiry at sales@ezy-hop.co.uk and we will try our best to accommodate you.

returns policy

We operate a 30 day returns policy. Your 30 days start from when you receive your delivery unfortunately after this, we will not be able to offer you a refund or exchange.

When unpacking your goods please be careful not to damage the packaging as there is an extra charge on returned goods in damaged packaging. These charges can be up to 50% of the product value and we reserve the right to deduct this charge from your refund.

If your product has been used we will not accept the return. If your product is found to be damaged or you are missing any parts when you unpackage your goods we allow 24 hours from reciept of your order to notify us by email at sales@ezy-hop.co.uk and include photos where possible.

No refund is given until the matter has been resolved.

Shipping costs are non-refundable. All returns must be collected by our delivery company and we will not accept returns delivered back to us in any other way.

Should you wish to return your order with no fault or damage, you will be responsible for paying your own shipping costs and cost of collection. We will deduct any costs from your refund.

Should you wish to return all part your order we request that you send us an email which includes your order number and contact telephone number.